Microsoft Office Setup: Troubleshooting Installation from Compact Disc Media

You can use the following information to assist in troubleshooting problems that may occur when you install Microsoft Office from a compact disc (CD). These procedures help you verify that your CD-ROM drive can correctly read the disc.

Note   In the following procedures, there are references to more information available in the Microsoft Knowledge Base. To view a specific article, go to http://search.support.microsoft.com/kb in your Web browser and search for the specific article ID number.

Inspect and Clean the Compact Disc

To verify that the compact disc is clean and free of scratches, inspect the shiny side of the disc. Clean the disc by wiping it with a soft cloth in a straight line, starting from the center of the disc and wiping towards the edge. If there are no visible scratches, and if the errors still occur after you clean the compact disc, follow the steps in the next section. If the compact disc appears scratched, try a new compact disc.

Testing for a Damaged Compact Disc

To determine whether the compact disc is damaged, follow these steps:

1	Insert the compact disc into the CD-ROM drive.

2	Click Start, and then click Run.

3	In the Run dialog box, type command and click OK.

4	At the MS-DOS prompt, change to the CD-ROM drive (usually drive E) and type the following command:

dir /s

If an error message appears, the compact disc is damaged or the CD-ROM drive cannot read the contents of the entire compact disc.

For more information about using the MS-DOS command prompt, see your Microsoft Windows printed documentation or online Help.

Disable the CD-ROM Drive Cache in Microsoft Windows Millennium Edition and Windows 98

If the error message appears while you are reading from a CD-ROM drive, try disabling the CD-ROM drive cache under Windows Me or Windows 98. Although disabling the drive cache may make the drive more reliable, it reduces performance. To disable the CD-ROM drive cache, follow these steps:

1	Click Start, point to Settings, and then click Control Panel.

2	In Control Panel, double-click System.

3	Click the Performance tab, and then click File System.

4	Click the CD-ROM tab, and then click No Read-Ahead in the Optimize access pattern for list.

5	Verify that the Supplemental Cache Size slider is positioned in the far left position (the Small setting), and then click OK.

Disable Smartdrv.exe for Real-mode CD-ROM Drivers in Microsoft Windows 98

If you are using real-mode CD-ROM drive drivers in Windows 98, the drive may be cached by the Smartdrv.exe program. If this is the case, remark the line that pertains to the Smartdrv.exe program in the Autoexec.bat file by typing REM at the beginning of the line. To do this, follow these steps:

1	Click Start, and then click Run.

2	In the Open box, type sysedit, and then click OK.

3	Examine the Autoexec.bat file. Look for a line that references the Smartdrv.exe file, for example:

C:\WINDOWS\Smartdrv.exe

Make this line a remark by typing REM at the beginning of the line.

4	On the File menu, click Exit to quit the System Configuration Editor. When you are prompted to save changes, click Yes.

For additional information, please see the following article in the Microsoft Knowledge Base:

Q132882 Computer Hangs Copying Data from CD-ROM Drive

Install Real Mode CD-ROM Drivers in Microsoft Windows 98

You may need to install real mode CD-ROM drive drivers under Windows 98 when you are troubleshooting problems that occur when you install the programs listed at the beginning of this article.

For information about installing real mode CD-ROM drivers in Windows 98, please see the following article in the Microsoft Knowledge Base:

Q198687 Installing Real Mode CD-ROM Drivers in Windows 98

Note   By following these steps, you are able to boot into Windows Safe mode, which prevents other programs and device drivers that may be conflicting with the CD-ROM driver from running.

Disabling the Compact Disc AutoPlay Feature

Microsoft Windows 2000, Windows NT 4.0 Workstation, Windows Me, and Windows 98 continuously detect whether a compact disc is inserted into the CD-ROM drive. When a compact disc is detected, the operating system checks the volume for an Autorun.inf file. If the volume contains an Autorun.inf file, programs listed on the "open=" line in the file are run. This feature is called AutoPlay.

Disabling the Compact Disc AutoPlay Feature in Microsoft Windows Millennium Edition and Windows 98

To disable both the automatic running of compact discs and the automatic playing of audio compact discs, follow these steps:

1	Click Start, point to Settings, and then click Control Panel.

2	In Control Panel, double-click System.

3	Click the Device Manager tab.

4	Double-click the plus sign next to CDROM, and then double-click the CD-ROM driver entry.

5	On the Settings tab, clear the Auto Insert Notification check box.

6	Click OK or Close to return to Control Panel. When you are prompted to restart your computer, click Yes.

Note   Be sure to reverse the steps to enable AutoPlay after you finish troubleshooting.

For additional information, please see the following article in the Microsoft Knowledge Base:

Q126025 How to Disable Automatic CD-ROM Running and Audio CD Playing

Disabling the Compact Disc AutoPlay Feature in Microsoft Windows 2000 and Windows NT 4.0 Workstation

It is also possible to disable both the automatic running of compact discs and the automatic playing of audio compact discs for Windows 2000 and Windows NT 4.0 Workstation.

For additional information, please see the following article in the Microsoft Knowledge Base:

Q155217 How to Enable or Disable the CD-ROM Autorun Feature

Disable Enhanced BIOS Features

Warning   Incorrectly altering hardware BIOS settings can cause serious problems that may cause your computer to fail to start or function properly. Microsoft cannot guarantee that problems that result from the incorrect setting of hardware BIOS options can be solved. Alter the hardware BIOS settings at your own risk.

Most computers have several enhanced settings that allow the computer to fully use the computer hardware. These high-speed settings can cause the system to become unstable; disabling these features may make the computer more stable. Contact your computer manufacturer for information about entering the basic input/output system (BIOS) and changing the BIOS settings. You can enter the BIOS on most systems immediately after turning on the power. Usually a keystroke (for example, pressing DEL) is required to enter the BIOS. The common features that can interfere with Microsoft Office programs are the following:

Memory Shadow RAM

Video Shadow RAM

Internal Cache

External Cache

Built-in Virus Protection

Newer chip sets may have more advanced features (such as memory wait states) that may cause errors. Most BIOS installation programs have an option to load the BIOS default settings. This option usually disables all advanced features.

Check for Software Updates

Outdated and incompatible software may also cause error messages to appear. Check with the manufacturer of the computer for various software updates, such as BIOS updates, original equipment manufacturer (OEM) Windows updates, and CD-ROM drive driver updates.

Check Your CD-ROM Drive for Compatibility (Microsoft Windows NT and Windows 2000 Only)

For Windows 2000 and Windows NT 4.0 Workstation, make sure the CD-ROM device is listed on the operating system's corresponding Hardware Compatiblity List (HCL).

For additional information about Windows NT 4.0 HCL and Windows 2000 HCL, please see the following article in the Microsoft Knowledge Base:

QQ131303 Latest Windows 2000/Windows NT Hardware Compatibility List (HCL)

For additional information about troubleshooting CD-ROM devices in Windows NT 4.0 Workstation and Windows 2000, please see the following article in the Microsoft Knowledge Base:

QQ126380 Troubleshooting CD-ROM Problems in Windows NT


Microsoft Office Setup: End-User License Agreement

Almost all commercial computer software is licensed directly or indirectly from the copyright owner — the software publisher — for use by the customer through a type of contract called an End-User License Agreement (EULA).

Your use of Microsoft products is governed by the terms of the EULA, as well as by copyright law. The EULA is the contract regarding your use of the licensed product, and it grants you a specific right to use the Microsoft software on your computer.

You must read the EULA and agree to its terms by clicking I accept the terms in the License Agreement before you can continue to install Office.


Microsoft Office Setup: System Configuration
Microsoft Office Setup: Install Windows and Office Component Updates

There is a minimum level of system functionality that Microsoft Office requires to run the typical features of many applications. Setup has determined that newer versions of some system components on your computer are required to run Office. Some of the system components that Office evaluates for a minimum level of sufficiency include the following:

•	Data Access (OLEDB and ODBC) components

•	Internet Explorer

•	Fonts

After any necessary system components are updated, you will need to restart your computer. Office setup will automatically resume.


Microsoft Internet Explorer 5.0 Upgrade
Microsoft Internet Explorer 5 Upgrade

Microsoft Office is optimized to work on Windows systems that have been updated to Microsoft Internet Explorer 5. Setup has determined that an older version of Internet Explorer or no version of Internet Explorer is currently installed on your computer.

You can update your Windows system with the standard Internet Explorer 5 configuration, which includes Outlook Express, Microsoft Media player, multimedia enhancements, and additional Internet tools. Or you can update with the minimum Internet Explorer 5 components, including Web-browsing functionality, for which Microsoft Office is optimized. As an alternative to either Internet Explorer 5 option, you can keep version 4.01 SP1 of Internet Explorer. If you choose to keep version 4.01 SP1, you can upgrade to Internet Explorer 5 or install more Internet Explorer 5 features later if you want.

If the version of Internet Explorer installed on your system is older than Internet Explorer 4.01 SP1, or if you currently have no version of Internet Explorer installed, you must upgrade your system to Internet Explorer 5 to install Microsoft Office.